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Terms and Conditions

A. General

https://united-digital.co.in is an internet-based portal owned and operated by United Digital, a company incorporated under the laws of India, having its registered office at Golden Square, Eden Park 20 Vittal Mallya Road Bangalore G.P.O., Bangalore North Bangalore – 560001 Karnataka India (hereinafter referred to as “Company”, “we”, “us” or “our”).

The Website enables users to browse, purchase and receive digital gift vouchers / gift cards / e‑codes (collectively, “Vouchers”) issued by various brands, merchants and service providers (“Brand Partners”). The Company acts as an independent reseller/distributor of Vouchers and is not a bank, non‑banking financial company, prepaid payment instrument issuer or wallet operator.

Use of the Website is offered to you conditioned upon your acceptance of all the terms, conditions and notices contained in these terms of use (“Terms of Use” or “Terms”), along with any amendments made by the Company at its sole discretion and posted on the Website. By accessing or using the Website, you agree to be bound by these Terms of Use. If you do not agree, you must not access or use the Website.

B. Nature of Services – No Wallet / No Stored Value / No Financial Product

The Website facilitates the direct sale and delivery of specific Vouchers per transaction. For each successful payment, one or more specific Vouchers selected by you are immediately issued and delivered to you in accordance with these Terms and the applicable Brand Partner terms.

In particular, you acknowledge and agree that: (i) there is no wallet, stored balance or stored value account maintained by the Company for you; (ii) amounts paid by you are applied only towards the purchase of the specific Vouchers selected in that transaction; (iii) there is no facility to hold, save, transfer, or reuse any monetary balance with the Company; (iv) there is no cash withdrawal, redemption or transfer of funds to you or any third party; and (v) the Company does not accept any deposits, does not provide any credit, loan, investment, or return, and does not offer any financial, securities or payment instrument services.

The Website is a marketplace for the sale of Vouchers of Brand Partners. All Vouchers are subject to the separate terms and conditions of the respective Brand Partner, including with respect to validity, permitted usage, exclusions, and redemption mechanics.

C. Communication

The Company may use the information submitted by you on the Website to respond to your queries, process your orders, deliver Vouchers, send transaction confirmations, and provide support. The Company may also send you emails, SMS or other electronic communications for administrative purposes (such as security alerts, transactional information) and, where permitted, for marketing/promotional purposes.

You may opt out of marketing communications at any time by using the unsubscribe link provided in such communications or by contacting us at support@united-digital.co.in. Transactional and service-related communications may continue to be sent as they are necessary for the performance of our obligations.

D. Functionalities Offered

The Website, inter alia, allows you to: (i) browse catalogues of Vouchers across categories and Brand Partners; (ii) select and purchase specific Vouchers; (iii) receive the purchased Vouchers electronically (e‑mail, SMS or in‑account display, as applicable); and (iv) access information regarding the terms, validity and usage of Vouchers as provided by the relevant Brand Partners.

The Website is not intended to and does not provide any facility to store funds, transfer money, or provide any remittance or payment processing service beyond routing your payment instructions to authorised payment gateways for completion of the purchase of Vouchers.

E. Privacy Policy

You hereby understand and agree that you have read and fully understood the Privacy Policy of the Company as made available on the Website at Privacy policy and that the Privacy Policy shall be deemed to be incorporated into and form an integral part of these Terms of Use.

F. User Eligibility and Account

By using the Website, you represent that you are legally capable of entering into a binding contract under applicable law, and, where required, that you are at least 18 years of age. If you use the Website on behalf of a legal entity, you represent that you are duly authorised to accept these Terms on behalf of such entity.

You may be required to create an account by providing certain information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. The Company shall not be responsible for any loss or damage arising from unauthorised use of your account.

G. User Obligations

You agree and undertake to use the Website only to access information about and purchase Vouchers offered by the Company and for no other purpose. Without limitation, you agree and undertake that when using the Website, you will not:

  • Modify, alter or otherwise make any derivative uses of any content, trademarks, technology, or underlying software of the Website, except as expressly permitted by the Company.
  • Reverse engineer, decompile, disassemble, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or software obtained from the Website.
  • Infringe upon or violate the intellectual property or other rights of the Company, its users, Brand Partners or any third party.
  • Aggregate, scrape, data‑mine or harvest any content, data or other information from the Website without our prior written permission.
  • Hyperlink or deep‑link to any portion of the Website without our prior written consent.
  • Interfere with or attempt to interfere with the proper working of the Website, including by introducing viruses, malicious code or engaging in hacking or other unauthorised access.
  • Seek to transact any fraudulent or illegal activity, including deceptive impersonation, misrepresentation of identity or affiliation, or use of false, inaccurate or misleading information or documentation.
  • Circumvent or attempt to circumvent any security or authentication measures used by the Website.
  • Use the Website for any purpose other than the purchase of Vouchers, including any form of funds transfer, deposit‑taking, investment, or speculative activity.
  • Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer.
  • Violate any applicable law or regulation in or outside India, or any provisions of these Terms of Use or other policies of the Company.

H. Ordering, Payment and Issuance of Vouchers

All orders placed by you shall be treated as an offer to purchase the selected Vouchers. The Company reserves the right to accept or reject any order, in whole or in part, at its sole discretion. An order shall be deemed accepted and concluded upon successful receipt of payment and delivery of the relevant Voucher(s) to you.

Payments are processed through authorised third‑party payment gateways. The Company does not store your complete payment instrument details on its systems, other than as permitted or required for reconciliation, compliance and dispute resolution purposes.

Upon successful payment, the Company shall, as a reseller, procure and deliver the specific Voucher(s) purchased by you, generally in electronic form (e‑mail, SMS or other digital delivery mechanism). There is no creation of any residual monetary balance with the Company, and any partial utilisation of a Voucher is governed solely by the Brand Partner’s terms.

I. Voucher Terms, Validity and Usage

Each Voucher is subject to the specific terms and conditions prescribed by the respective Brand Partner, including, without limitation, validity period, redemption channels, exclusions, blackout dates, and whether partial redemptions are permitted. Such terms are either displayed on the Website or provided with the Voucher. You are responsible for reviewing and complying with the Brand Partner’s terms.

The Company is not responsible for, and does not control, the underlying goods/services redeemed using the Vouchers or the acts/omissions of Brand Partners. Any dispute relating to redemption, quality, deficiency, or non‑delivery of the underlying goods/services is solely between you and the Brand Partner.

J. Intellectual Property Rights

Unless otherwise indicated, all intellectual property rights in and to the Website, including without limitation, trademarks, trade names, logos, designs, text, graphics, interfaces and underlying software, are owned by or licensed to the Company. You shall not use, reproduce, distribute or create derivative works from any content of the Website without prior written authorisation from the Company.

All trademarks, logos and brand names of Brand Partners displayed on the Website are the property of their respective owners. The Company is an independent reseller of Vouchers and is not affiliated with, endorsed by, or sponsored by any trademark owner unless expressly stated.

K. Links to Third‑Party Sites

The Website may contain links to other websites or resources (“Linked Sites”). Linked Sites are not under the control of the Company, and the Company is not responsible for the content of any Linked Site, including any changes or updates to such sites or any form of transmission received from them. Inclusion of any link does not imply endorsement or affiliation by the Company.

L. Disclaimer of Warranties and Limitation of Liability

The Website and all information, content, materials and Vouchers made available through the Website are provided on an “as is” and “as available” basis, without any representation or warranty of any kind, whether express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, non‑infringement, or accuracy.

To the maximum extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, consequential, special or exemplary damages, or any loss of profit, data or goodwill, arising out of or in connection with your use of the Website or purchase/use of any Voucher, whether based on contract, tort, negligence or otherwise. The Company shall not be responsible for any delay or inability to use the Website, or for any non‑availability due to maintenance, technical issues or events beyond its reasonable control.

M. Refunds, Cancellations and Customer Support

Refunds, cancellations and modifications in respect of Vouchers shall be governed by the Company’s Refund and Cancellation Policy as available at Return policy, read together with the applicable Brand Partner terms. Certain Vouchers may be non‑refundable and non‑cancellable once issued.

For any questions, complaints or support relating to orders, payment issues or Vouchers, you may contact our customer support at support@united-digital.co.in.

N. Indemnification

You agree to indemnify, defend and hold harmless the Company, its affiliates and their respective directors, officers, employees and agents from and against any and all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with: (i) your breach of these Terms of Use or any other policy of the Company; (ii) your violation of any applicable law or rights of a third party; or (iii) your misuse of the Website or any Voucher.

O. Grievance Redressal and Contact Details

In accordance with applicable law, the Company has designated a Grievance Officer to address user complaints and concerns in relation to the Website, including issues relating to Vouchers, payments, and privacy.

Grievance Officer: United Digital  
E‑mail: support@united-digital.co.in  
Address: Golden Square, Eden Park 20 Vittal Mallya Road Bangalore G.P.O., Bangalore North Bangalore – 560001 Karnataka India  
Working hours: 9:00-18:00 IST (on business days)

Users may write to the Grievance Officer with a clear description of the complaint, relevant transaction details and supporting documents, if any.

P. Termination

The Company may, at its sole discretion, suspend or terminate your access to the Website, with or without notice, for any reason including but not limited to breach of these Terms of Use, suspected fraud or misuse. Upon termination, your right to use the Website shall immediately cease.

Notwithstanding such termination, the provisions relating to intellectual property, limitation of liability, indemnity and other provisions which by their nature are intended to survive shall continue to remain in full force and effect.

Q. Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of India, without reference to its conflict of laws principles.

Any dispute, claim or controversy arising out of or in connection with these Terms of Use, or your access to or use of the Website, including any question regarding its existence, validity, interpretation, performance, breach or termination, shall, in the first instance, be sought to be resolved amicably between the parties within a period of 2 days from the date on which the dispute is notified by one party to the other.

If the parties are unable to resolve the dispute amicably within such period, the dispute shall be finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.

The arbitral tribunal shall consist of a sole arbitrator to be mutually appointed by the parties. If the parties are unable to agree on a sole arbitrator within 7 days, the arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Karnataka, India, the language of the arbitration shall be English, and the award of the arbitrator shall be final and binding on the parties.

Subject to the foregoing arbitration clause, India shall have exclusive jurisdiction over all matters arising out of or in connection with these Terms of Use or your use of the Website.

R. Miscellaneous

  • If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • No waiver by the Company of any breach of these Terms shall be deemed to be a waiver of any preceding or subsequent breach.
  • The Company may assign or transfer its rights and obligations under these Terms to any of its affiliates or any other entity without prior notice.
  • These Terms, together with the Privacy Policy, Refund and Cancellation Policy and other policies referenced herein, constitute the entire agreement between you and the Company in relation to the Website and Vouchers.